Getting started with a new platform to solve a problem can be challenging, and it is understandable if you are unsure where to begin, which concepts are important, or how the different systems fit…
integrations
33 articles
Tutorials
How-to guides
This guide shows how to design a webhook integration that can receive business events, store processing status, send the data to another system, and retry failed exports without losing track of…
This workflow provides a starting point for exporting Bosbec units as subscribers to Rule.
While there are many ways to work with Microsoft Azure AD, we have prepared an example to help you get started. In this Workflow Library template, we show how to get your groups and import the…
BankID is a widely used electronic identification service in Sweden, and many Bosbec customers want to let their end users verify or sign using BankID as part of a call flow, web form, or other…
This article shows how to verify a person's identity with BankID through IDkollen's API from a Bosbec workflow, using a phone authentication where your organisation starts the verification during…
This guide demonstrates how to use Bosbec Workflow Builder to receive sales data from an external system, transform it into the format required by Personalkollen, and send it to the Personalkollen…
This article will guide you in setting up a pre-configured integration with ChatGPT (OpenAI) and generating automated customer communication
This article will guide you in setting up a pre-configured integration to move orders from Front Systems to Rule.
This article will guide you in setting up a pre-configured integration to import your contacts from Salesforce.
This article will guide you in setting up a pre-configured integration to import your HubSpot contacts to Smart Connect.
This article will guide you in setting up a pre-configured integration to import your Salesforce contacts to Smart Connect.
This article will guide you in setting up a preconfigured integration to import users from Telavox and add them as units in a group in Bosbec.
This article will guide you in setting up two example flows for integrating with Klaviyo. One flow will get profiles from Klaviyo, while the other will show you how to create an event connected to…
This article will guide you in setting up a pre-configured integration to log any calls made to Telia Smart Connect to the corresponding contact in HubSpot.
This article will guide you in setting up a pre-configured integration to log any calls made to Telia Smart Connect to the corresponding contact in Salesforce.
This article will guide you in setting up a pre-configured integration to populate Dstny’s CRM connect widget with contact data from HubSpot.
This article will guide you in setting up a pre-configured integration to populate Dstny’s CRM connect widget with contact data from Odoo.
This article will guide you in setting up a preconfigured integration to send surveys via LEKAB RCS, based on calls found in the call logs of the Tele2 (or DSTNY) PBX.
This article will guide you in setting up a pre-configured integration to move orders from Starweb to Rule.
This guide demonstrates how to populate the Dstny CRM Connect Widget with customer data from your Bosbec account.
This guide explains how to import your Dstny ACD groups and their agents into your Bosbec account as Units.
This guide sends SMS messages through the LEKAB SMS API to units in your Bosbec account. It uses one workflow with two triggers: one to send messages to selected units, and one to update each…
We have created an example workflow that demonstrates how you can use MCP (Model Context Protocol) to query information stored in your Bosbec account. In this example, the workflow retrieves call…
Reference
There are several ways to authenticate API requests. Below, we cover the three most common authentication methods used in Bosbec.
Good integrations are usually built from a small number of repeatable patterns. A directory synchronization, for example, can retrieve records on a schedule, synchronize them as Bosbec units,…
Concepts
Not all systems are able to push data updates automatically when changes occur. In some cases, data must instead be retrieved by actively making requests to the external system.
There are three common ways to bring data into Bosbec:
To receive data from System A using a webhook, the first requirement is an HTTP Channel. An HTTP Channel can be configured either in the admin interface or directly from a trigger in the Workflow…
Before diving deeper into the integration process itself, it is useful to introduce a few Bosbec-specific concepts. These form the foundation of how integrations are built and executed within the…
In the general integration process, we stated that data usually flows from System A, through Bosbec, to System B. While we would, in a perfect world, be able to simply forward data as it is…
When it is time to send data from Bosbec to System B, much of the process should feel familiar from the chapter Get data via API. In most cases, sending data is done by making an HTTP request to…
When we first start exploring the possibilities and requirements of an integration, we usually begin by asking a small set of fundamental questions: