The questions our support team is asked most often, grouped by subject. Each one has its own link, so a specific answer can be shared directly.
Account Management
What are the password requirements?
To help keep your administrator account safe, your password must fulfil all of the following:
- At least eight characters.
- At least one number.
- At least one uppercase character.
- At least one lowercase character.
- At least one special character, for example
!@#£¤$%&€=~_.— spaces count as special characters too.
Billing
Why are there two entries with the same product name in the invoice specification?
This happens when the price of a product changes within the billing period.
Since the unit price isn't specified on the invoice, you can work out the different prices by dividing the total cost for each line item by the corresponding quantity of products.
Bosbec Resources
Is there any limit for importing recipients?
No — you can have as many units as you want.
If a recipient disappears after importing, it is usually because of duplicate recipients, or because the imported data could not be parsed correctly.
Can I export my Bosbec groups?
Yes — right-click the group you wish to export and select Export group.
Many of the list elements in the admin interface carry extra options. Right-click an element, or use the options button at its right-hand end, to see what else it can do.
Message Delivery
How many characters can I send in an SMS message?
For both incoming and outgoing messages, an SMS becomes a multipart SMS (also called a concatenated SMS) after 160 characters. It is then split into parts of 153 characters each.
We recommend keeping messages under 5 parts, or 765 characters, for the best delivery performance. Longer messages can still reach their recipients, but with a risk of reduced delivery quality.
Can I send images in my SMS messages?
No — an SMS containing an image becomes an MMS, which we do not support at this time.
Can I send links in my SMS messages?
Yes. By default the links are also converted into short links, to keep the character count down.
Can I send any characters in the SMS?
Yes and no. Any character outside the GSM 7-bit default alphabet forces the SMS to be sent as Unicode, which increases the character count sharply, because the new character set has to be included with the message.
Learn more about the character set in this Wikipedia entry.
Can I use any sender name for my SMS?
An alphanumeric sender name can be 3–11 characters from the ranges A–Z, a–z and 0–9. Other characters may also work, depending on the recipient's operator and network.
For Swedish recipients, å, ä and ö can be used as well.
How fast can you send SMS messages?
Throughput depends on several factors, but we can generally send 60–70 SMS messages per second within Sweden.
Those numbers change with the destination and with the limitations of the message provider. With larger volumes, preparing the batch before sending can take additional time.
Why did my message not reach the recipient?
Delivery problems have several possible causes. These are the steps the recipient can try:
- Reboot the phone to refresh the network signal.
- Check whether any app or setting on the phone is filtering SMS.
- Clear the phone's inbox, in case it is full — this affects older phones with a limited SMS capacity.
- Move the SIM card to another device, to see whether the problem is specific to the phone.
Still not delivered? Contact support and we will help you look into it.
Where can I see the delivery status of messages?
The Message Statistics page carries the general delivery report statistics.
The Message History page shows the delivery status of each individual message sent from, or received by, our platform.
For what the individual statuses mean, see Message Delivery Status.
System
What IP addresses can I allow through my firewall for traffic from Bosbec?
Requests from the Bosbec Workflow Engine are sent from our public IP address 13.48.228.49.
Workflows
Why is my workflow not triggering?
Check these three things, in order:
- Is the workflow active?
- Does the workflow have an active trigger?
- Is your reservation enabled?
If all three are in place and it still does not run, Troubleshooting your workflow walks through the rest step by step.